Terms and Conditions

BABYWISE SA — TERMS AND CONDITIONS

1. INTRODUCTION & ACCEPTANCE

Welcome to Babywise SA, operated at babywisesa.co.za ("the Website", "we", "us", "our"). By accessing or using our website, browsing our products, or placing an order, you agree to be bound by these Terms and Conditions in full.

If you do not agree with any part of these terms, please do not use our website.

These Terms and Conditions must be read together with our Shopping Policy and Privacy Policy, all of which form part of the agreement between you and Babywise SA.

2. BUSINESS INFORMATION

In accordance with Section 43 of the Electronic Communications and Transactions Act (ECTA), we are required to provide the following information: Do Dropshipping

  • Business Name: Babywise SA
  • Website: babywisesa.co.za
  • Email: hello@babywisesa.co.za
  • WhatsApp: [your number]
  • Physical Address: Tshwane, Gauteng, South Africa
  • Country of Operation: Republic of South Africa

3. ELIGIBILITY

By placing an order on our website, you confirm that:

  • You are at least 18 years of age
  • You have the legal capacity to enter into a binding contract
  • All information provided during checkout is accurate, complete and current
  • You are purchasing goods as an end-user consumer and not for resale purposes

4. ELECTRONIC CONTRACTS

In terms of ECTA, electronic contracts are legally binding provided that certain conditions are met. By completing a purchase on our website, you enter into a legally binding agreement with Babywise SA. Your order confirmation email constitutes acceptance of your offer to purchase. ToptradeSourcing

After placing an item in your cart, you are able to review your transaction, make changes, or cancel before completing checkout. Once payment is confirmed, the contract is considered concluded. Do Dropshipping

5. PRODUCT DESCRIPTIONS & PRICING

We make every effort to ensure that product descriptions, images, and pricing are accurate. However:

  • Product images are for illustrative purposes and may vary slightly from the actual item received
  • We are obligated to provide accurate descriptions of our products, including specifications and limitations. Misleading advertising can lead to legal action. TechFinancials
  • Prices are displayed in South African Rand (ZAR) and are subject to change without notice
  • Price changes will not affect orders that have already been confirmed and paid
  • In the event of a pricing error, we will notify you before processing your order and give you the option to proceed at the correct price or receive a full refund

6. ORDERS & PAYMENT

All orders are subject to availability and confirmation. We reserve the right to refuse or cancel any order at our discretion.

We utilise a payment system that is sufficiently secure in accordance with accepted technological standards. All domestic card transactions adhere to applicable domestic issuing, acquiring, clearing and settlement rules. TechCabal

Accepted payment methods: Credit/debit card, EFT, SnapScan, PayFast.

7. DELIVERY & FULFILMENT

In terms of Section 46(1) of the ECTA, we must execute your order within 30 days of receiving it, unless otherwise agreed. If we are unable to deliver within this period, you may cancel the agreement with 7 days' written notice. Temu

If we are unable to fulfil your order because the goods are unavailable, we will notify you immediately and refund any payments within 30 days of such notification. Temu

Standard delivery takes 7–14 business days nationwide. A tracking number will be provided once your order is dispatched.

8. COOLING-OFF PERIOD

Since Babywise SA sells goods through direct marketing online, you have the right to cancel your order within 5 business days of receiving your goods — without penalty and without providing a reason. You are responsible for the cost of returning the goods during this period. Temu

To exercise this right, contact us at hello@babywisesa.co.za within the applicable period.

9. RETURNS, REFUNDS & WARRANTIES

In terms of Section 56 of the Consumer Protection Act, we provide an implied warranty of quality. If goods fail to meet the standards set out in Section 55 of the CPA — meaning they are not of good quality, not in good working order, or contain defects — you may return them within 6 months of delivery and request a repair, replacement, or full refund. Temu

You have the right to choose your preferred remedy and cannot be compelled to accept a store credit or voucher if you prefer a cash refund. Temu

Full details are set out in our Shopping Policy available on our website.

10. PERSONALISED PRODUCTS

Orders for personalised items — including our toddler tableware sets — are made to order based on the specifications you provide at checkout. Please verify all personalisation details carefully before completing your order. Personalised products are non-returnable and non-refundable unless they arrive defective, damaged, or do not match the specifications you submitted.

11. INTELLECTUAL PROPERTY

All content on babywisesa.co.za — including but not limited to logos, product descriptions, images, copy, and design — is the intellectual property of Babywise SA. You may not reproduce, distribute, or use any content from this website without our prior written consent.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by South African law, Babywise SA shall not be liable for:

  • Any indirect, incidental, or consequential loss arising from use of our website or products
  • Delays caused by courier services, customs, or circumstances beyond our reasonable control
  • Loss or damage arising from your failure to provide accurate order or delivery information

Nothing in these terms limits your statutory rights under the Consumer Protection Act or any other applicable South African legislation.

13. PRIVACY & DATA PROTECTION

In compliance with POPIA, we are committed to handling your personal information responsibly. You must explicitly consent to your data being collected and used. You have the right to access, update, or request deletion of your personal data at any time. Briefly.co.za

Violating POPIA can result in penalties of up to R10 million. We take your data protection seriously and our privacy policies are prominently displayed on our website. TechFinancials

We do not sell, share, or distribute your personal information to third parties except where required to fulfil your order (e.g. courier services). Full details are set out in our Privacy Policy.

14. DIRECT MARKETING & COMMUNICATIONS

In terms of POPIA, we will only send you direct marketing communications via electronic means if you have given your explicit consent, or if you are an existing customer who has had a reasonable opportunity to opt out. ShipBob

You may unsubscribe from marketing communications at any time by clicking "unsubscribe" in any email or by contacting us directly.

15. GOVERNING LAW & JURISDICTION

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes arising from these terms or your use of our website shall be subject to the jurisdiction of the South African courts.

In the event of a dispute, we encourage you to contact us first at hello@babywisesa.co.za. If unresolved, you may refer the matter to:

  • National Consumer Commission: 0860 266 786
  • Consumer Goods and Services Ombud: 0860 000 272

16. AMENDMENTS

We reserve the right to update or amend these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes your acceptance of the updated terms. We recommend checking this page periodically.

17. CONTACT

For any questions, concerns or legal notices:

Babywise SA 📧 hello@babywisesa.co.za 📱 WhatsApp: [your number] 🌐 babywisesa.co.za